Where do we ship?
Our local shipping charges are based on weight throughout United Kingdom Mainland .We use Royal Mail and Evri service for our deliveries. All our orders will be send through Standard tracked delivery service .There will be little additional charge for Ireland as per the Royal Mail tracked delivery rate for Ireland .
For International locations, Shipping charges are calculated on weight basis, order value, and the shipping location.(France, Belgium, Spain mainland, Austria, Netherlands, Denmark, Finland, Germany, Sweden).
For the above countries , the shipping will be done by Royal Mail International Tracked delivery which would take 3-5 days for countries in Europe . The delivery charge is again based on the weight and is displayed in the product page while you chose the destination in scroll down bar.
For other locations in Europe , please write to us and we maybe able to ship to you subject to international delivery rates.
All the order will be individually packed unless it is less than 2 kgs in total .
Please note, The buyers are responsible for paying the import duties and your local taxes that will be collected by your parcel service before delivery .We have no control over these charges and cannot predict their amount. Please check the local customs charges for further information before placing your order.
How can I track my order?
You will receive an email with the shipping details and tracking code. You can email us for any support.
How long does it take for an order to arrive?
Orders are dispatched within 3-4 working days or if notified a different delivery date specified by you at the time of placing the order . For certain handcrafted items, and bulk orders processing time may be higher. In such cases, you will be duly notified regarding the status of your order.
How can I cancel my Order?
You can cancel the order within 24 hrs by writing to gracealka2020@gmail.com
What is your Return policy?
We are able to process a refund or exchange for the items when notified us within 7 days of you receiving the goods .
By writing to us gracealka2020@gmail.com
To be eligible for a return, your item must be unused and It must be in the original packaging including the labels and add ons.We can not take responsibility for packages lost in transit while returning , we advise to send through trackable shipping option.
The responsibility will be on the buyers for the cost of resending the item back to us , but always exchange will be send free of charge.Orders that have been returned because they have been refused, haven’t been called for, or have an incorrect address, once arrived back to us will be refunded minus the original shipping cost.
What is your packaging like?
We are committed to use eco friendly ,100% bio degradable and recyclable materials for all our packing .we use shredded paper, kraft paper wrap, Cardboard boxes , cotton bag and securely sealed with water activated glue kraft paper tape .We also try and re-use cardboard boxes from suppliers and other sources where we can to reduce the waste.
We hope this is helpful . We handle customer satisfaction with integrity.
Any other questions please write us directly and we would be happy help .